Lead times

Our maximum lead time is 14 days from the day the order is paid from. All of our items are handmade in Staffordshire (UK), we do not hold stock, we make to order and therefore we provide a 14 day lead time.  However, these lead times will change during busy periods, so please check before you order. 

Lead times will vary from month to month as we supply a large number of shops, museums, garden centres and department stores.

New Delivery Charges 

Due to continual breakages, we are now only using two ways to deliver either by DPS and this will only be the option for orders under £300 which does not include mugs.  If mugs are ordered we will only deliver via Pallet-line on a quarter, half or full pallet service.  These are governed by weight at the time of order. 


Carriage Paid Rates

1: Spend Over £500 and get UK free shipping Excluding Highlands & Lowlands, Ireland, Isle
2: Spend over £1000 and get free shipping to N & S Scotland, West Scotland, East Central Scotland, Scottish Zones, Isle Of Wight, Isle of Man
3: Spend over £1000 and get free shipping to Northern & Southern Ireland
4: Spend over £1200 and get free shipping to Orkney Isles , Skye & West Scotland, ZONE 19 outer Hebrides, Shetland &Isle, ZONE 21 Inner Hebrides
5: Spend over £1400 and get free shipping to Zone 22 Inner Hebrides, ZONE 25 Channel Isles,
6: Spend over £2200 and get free shipping to ZONE 25 Channel Isles, POSTCODE GY9

Export Rates 

All orders for Exporting will be charged FOB, and the cost of the delivery will be paid for by the customer.  These rates will be charged at the point of order based on weight and the destination of the delivery.  


If you have a query about delivery please contact our head office: 01782 657483